Privacy Policy

1. Introduction

MustHave Essential Ltd respects the privacy of Customers, Vendors, visitors, and other users of our Platform. This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how we may share it, and the choices available to individuals.

2. Information We May Collect

Customer information: name, email address, telephone number, delivery address, billing information, order information, payment transaction information, customer-service communications, reviews and feedback, and account information.

Vendor information: name, business name, CAC or other registration information where applicable, identification information, business address, telephone number, email address, bank and settlement information, product information, transaction history, and compliance information.

Technical information: IP address, device information, browser type, operating system, pages viewed, referring pages, approximate location information derived from technical data, and website interaction information.

3. How We Use Information

We may use information to create and manage accounts, process orders, facilitate marketplace transactions and payments, arrange delivery, facilitate Vendor settlement, verify Vendors, prevent fraud, investigate disputes, process returns and refunds, provide customer support, improve our Platform, communicate about orders and services, send marketing communications where appropriate, maintain security, comply with legal obligations, and operate and develop our business.

4. Payments

Payment information may be processed by third-party payment providers. MustHave Essential may receive transaction-related information necessary to confirm and manage payments but does not necessarily directly process or store all payment-card information. Customers should review the privacy policies of applicable payment providers.

5. Sharing Information

We may share relevant information with Vendors (where necessary to fulfil an order), delivery and logistics providers, payment processors, technology providers, customer-support providers, fraud-prevention providers, professional advisers, regulators or government authorities where legally required, and other service providers necessary to operate the Platform. We do not authorize Vendors to use Customer information for unrelated marketing or commercial purposes.

6. Vendor Access to Customer Information

A Vendor may receive information necessary to fulfil an order, such as the Customer's name, delivery address, telephone number, and order details. Vendors must use this information only for legitimate marketplace purposes.

7. Marketing

Where applicable, we may send promotional communications. Users may opt out of non-essential marketing communications using the available unsubscribe mechanism or by contacting us. Transactional communications, such as order confirmations and important account notices, may still be sent where necessary.

8. Cookies

We use cookies and similar technologies to operate, secure, analyze, and improve our Platform. Further information is provided in our Cookie Policy.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal obligations.

11. Individual Rights

Subject to applicable law and relevant limitations, individuals may have rights concerning their personal information, including rights relating to access, correction, objection, restriction, deletion, or other applicable data-protection rights. Requests should be submitted using the contact details below.

12. Third-Party Websites

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not control.

13. Children's Information

The Platform is not intentionally designed to collect personal information from children without appropriate authorization. If we become aware that personal information has been submitted improperly, we may take reasonable steps to address the situation.

14. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on the Platform with a revised effective date.

15. Contact

MustHave Essential Ltd — Email: musthaveessentialng@gmail.com · Phone: +234 704 708 8094 · Address: 23 Oladehinde Bakare, Iba, Badagry, Lagos · Website: shopmusthave.com